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IT Infrastructure Upgrade Rollout Support

Industry - Government/Public Sector (Non Government Organisation)

Issue

  • A large national, Non Government Organisation (NGO), was upgrading all desktop hardware and software to the latest MS Windows XP standard
  • All IT functions had been outsourced to a specialist IT provider
  • As part of the upgrade project a team of on site, at desk ‘floor walkers’ was to be employed to smooth the transition to the new systems

Solution

  • Formed part of a team of ‘floor walkers’ who visited all major sites across the UK to provide at desk support and training in the new hardware and software
  • Majority of training was centred around the MS Outlook XP software product

Benefits

  • A smooth and successful rollout of the new hardware and software – exceeding the clients (NGO’s) expectations

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The Flying Monk Group is the trading name of Flying Monk Limited, Registered in England, Company Number 04631370.