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Electronic POD Hand Held Terminal Training

Industry - Transportation (Parcels Carrier & Distribution)

Issue

  • This leading distribution company was introducing hand held terminal computer technology across the fleet as part of an initiative to improve customer service through end to end item tracking and visibility
  • The solution being implemented consisted of two key elements:
  • Delivery driver focused electronic Proof of Delivery (POD) capture
  • Intra depot item tracking and visibility

Solution

  • Formed part of a small team training and supporting both delivery drivers and depot staff in the use of the new hand held technology and the new working practices and applications
  • Proved day to day feedback and problem resolution to the software developers

Benefits

  • Over 200 delivery drivers and depot staff successfully trained

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The Flying Monk Group is the trading name of Flying Monk Limited, Registered in England, Company Number 04631370.