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Development & Implementation of an External Benchmarking Process

Industry - Telecoms (Fixed Line)

Issue

  • The logistics division of this major Telecommunications company wanted to ensure that they, in line with the stated corporate mission, were operating at or better than worlds best performance
  • They were, however, unsure how to undertake such a task

Solution

  • Following research into how other companies undertook such a process and through the identification of third party (primarily academic) organisations a process was developed and implemented
  • Through facilitated workshops and structured management interviews Key Performance Indicators (KPI) for the business were identified and agreed
  • Initial meetings with potential benchmark partners were then facilitated to create the network

Benefits

  • Identification of KPI against which the business could measure itself both internally and externally
  • Development of an ongoing process through which benchmarking data could be collected and shared in a ‘safe’ confidential environment
  • Creation of the initial benchmarking network

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